Product Overview
Microsoft Dynamics 365 Sales, Marketing, Customer Insights, and Customer Voice, help you with your digital selling journey by understanding your customers, staying connected, and building meaningful relationships, and adapting to rapid changes.
Capabilities
Understand your customers and uncover leads
Unify data from multiple sources for a 360 view of customers. Create multidimensional customer profiles and define highly targeted segments with Dynamics 365 Customer Insights. Export segments to Dynamics 365 Marketing to execute personalized campaigns. With built-in artificial intelligence (AI) to predict customer needs and prioritize sales-ready leads.
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Stay connected to customers
According to Forrester, more than 80% of B2B engagement will be digital and remote. Adapt to this new way of doing business with Dynamics 365 Sales.
Gain buyer insights with a unified view across customer relationship management (CRM), social networks such as LinkedIn, and productivity tools. Accelerate deals and build credibility and trust with buyers, through digital experiences.
Build meaningful relationships
Tap into LinkedIn’s vast network of business decision-makers to find the right customers, understand their interests, and create connections through warm introductions.
View their profiles, obtain recommended leads, initiate ice breakers, and access a unified timeline.
Understand the actions required to grow the relationship and see which content resonates the most with customers.
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Adapt to rapid changes
With a flexible platform, your sales operations team can tailor the prebuilt AI and business processes to keep pace with internal and external demands.
Leverage a powerful, flexible, no-code tool to quickly design and implement next best action recommendations for your sales team.
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