Product Overview
Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Capabilities
Engage customers across channels
Deliver a seamless, unified shopping experience
Connect digital, in-store, and back-office operations on an omnichannel commerce platform.
Offer consistent, frictionless customer engagement
Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Provide choice and convenience
Let customers buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
Create and manage sales promotions
Centrally manage promotions across all channels, organized by store, catalogue, or customer affiliation with accurate, real-time omnichannel sales and cost data.
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Build loyalty and exceed expectations
Personalize customer experiences
Enhance customer experiences across shopping channels, helping exceed customer expectations through tailored product selections.
Expand customer choice
Deliver endless aisles purchasing options by offering customers access to your full product catalogue whether in-store or online, regardless of stock levels or location.
Get everything to build and run digital commerce
Create engaging, intelligent, digital storefronts
Enhance customer experiences across shopping channels, helping exceed customer expectations through tailored product selections.
Streamline management across channels
Get a single view of content, assets, promotions, stock, and pricing across physical and digital channels.
Quickly test and evolve your digital channels
Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.
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Human resources and payroll
Improve attach and increase basket of goods
Cross-sell and upsell products using AI-based recommendations that help customers to easily and quickly discover products that are relevant to them.
Increase customer conversion rates
Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Help customers find products easily
Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.
Deliver a connected commerce journey for every customer
Rapidly respond to customer needs
Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24 hours a day.
Create seamless customer journeys
Easily orchestrate personalized multichannel journeys by using Commerce with Dynamics 365 Marketing.
Boost customer satisfaction
Support customer enquiries and post-sales experiences with intuitive tools for call center and service center management.
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